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To set up a Call line, in the Teams admin center, expand, select, and after that select. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to include a resource represent this Call queue.

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Select the button next to the resource account you want to designate to this Call queue. At the bottom of the pane, select the button. If you need to produce a resource account: Under, choose the button to add a resource represent this Call queue. On the pane, search for any set of letters to pull up the results dropdown.

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On the pane: Enter a descriptive. Representatives see this name when a call is provided to them. Enter a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, select the button. Representatives see the resource account name when they get an inbound call.

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Assign outgoing caller ID numbers for the representatives by defining several resource accounts with a contact number. Agents can pick which outbound caller ID number to utilize with each outgoing call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Car Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to enable representatives to use for outgoing caller ID functions. Select the button beside the resource account with a designated phone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed telephone number: Under, pick the button to include a resource account.

Select the button at the bottom of the results. On the pane: Enter a descriptive. Representatives see this name when a call is provided to them. Key in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button.

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After you've created this new resource account for calling ID, you'll still need to: Choose a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. As soon as you've picked a language, pick the button at the bottom of the page. Define if you wish to play a welcoming to callers when they arrive in the queue.

The uploaded recording can be no larger than 5 MB. If you choose, the system reads the text that you type (as much as 1000 characters) when the Call line answers a call. Keep in mind When using Text to Speech, the text must be gone into in the language chosen for the Call queue.

Groups offers default music to callers while they are on hold in a line. The default music provided in Teams Call lines is without any royalties payable by your company. If you wish to play a particular audio file, choose and submit an MP3, WAV, or WMA file. Note You are accountable for individually clearing and securing all required rights and permissions to use any music or audio file with your Microsoft Teams service, which may consist of intellectual property and other rights in any music, sound results, audio, brands, names, and other material in the audio file from all relevant rights holders, which might include artists, stars, performers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, control or accredit the music copyrights, sound effects, audio and other copyright rights.

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Evaluation the requirements for adding representatives to a Call line. You can add up to 200 representatives via a Teams channel. You should be a member of the team or the creator or owner of the channel to include a channel to the queue. To utilize a Groups channel to handle the line: Select the radio button and choose (call center overflow solutions).

Select the channel that you desire to utilize (just standard channels are fully supported) and select. The following clients are supported when using a Groups channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Note If you use this option, it can use up to 24 hours for the Call queue to be fully functional.

You can include up to 20 representatives separately and up to 200 agents through groups. If you want to add specific users or groups to the queue: Select the radio button. To to the line: Select, look for the user, select, and then select. To to the queue: Select, search for the group, select, and after that choose.

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Note New users contributed to a group can take up to eight hours for their first call to show up. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be included as representatives to the Call queue. Important Understood concern: Appointing private channels to Call queues When utilizing a private channel calls will be distributed to all members of the group even if the personal channel only has a subset of employee.

decreases the quantity of time it takes for a caller to be connected to an agent after the agent accepts the call. For conference mode to work, agents in the Call queue should use one of the following clients: The most current variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts must be set to Teams, Only mode. Representatives who don't satisfy the requirements aren't included in the call routing list. We advise making it possible for conference mode for your Call lines if your agents are utilizing compatible customers (overflow virtual receptionist). Tip Setting to is the advised setting. overflow call answering. As soon as you've selected your call responding to options, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Company Server. Conference mode is required if Groups users require to consult/transfer calls with Call lines. Representatives may hear the configured music on hold in line for up to 2 seconds when first joining the call.

If you need to use Conference mode, choose,, or as the. If you need to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is allowed on the representatives, the mix of and isn't supported. If you require to utilize, choose,, or as the.

When utilizing and when there are less hires queue than readily available representatives, only the first two longest idle agents will exist with calls from the queue. When utilizing, there might be times when a representative receives a call from the line soon after becoming unavailable, or a brief hold-up in getting a call from the queue after appearing.